Shipping & Delivery Policy

01Where We Ship

BREEDER MAGIC currently ships to all 50 US states and the District of Columbia from our fulfillment operation supporting our Casper, Wyoming headquarters. We do not currently ship internationally, to US territories other than as noted in section 10, or to freight forwarders. Orders shipped to freight forwarding addresses are sent at your own risk, and claims for loss or damage after delivery to the forwarder cannot be accepted. This policy forms part of our Terms of Service and works alongside our Returns, Refunds and Exchanges Policy.

02Order Processing Times

Orders are processed and dispatched within 1 to 3 business days of payment confirmation. Business days are Monday through Friday, excluding federal holidays. Orders placed before 12:00 PM Mountain Time on a business day usually begin processing the same day. During peak periods — typically early spring, late November, and major promotional events — processing may extend by 1 to 2 additional business days, and we will note any such delay on the cart page. Fragile items such as ceramic planters and glass misters receive extra protective packing, which occasionally adds a day to processing. Processing time is separate from, and additional to, the transit times shown below.

03Domestic Shipping Methods and Costs

We offer three delivery speeds within the contiguous United States, carried by USPS, UPS, or FedEx depending on package size, weight, and destination:

The free shipping threshold of $75 is calculated on the merchandise subtotal after discounts and before tax. The carrier for your order is selected automatically at fulfillment; we cannot guarantee a specific carrier, though you may leave a note at checkout if a particular carrier cannot deliver to your location and we will do our best to accommodate it.

04Delivery Estimates

Total delivery time equals processing time (1–3 business days) plus carrier transit time. As a practical example: a standard-shipping order of pruning shears and a drip irrigation kit placed on a Monday morning typically dispatches by Wednesday and arrives between the following Monday and Thursday. Transit estimates are provided by the carriers and are not guaranteed delivery dates. Weekends and federal holidays do not count as transit days. Expedited and priority services shorten transit time but do not shorten processing time, so if you need an order urgently, place it early in the day and choose priority shipping.

05Oversized and Heavy Items

Some products exceed standard parcel dimensions: extra-large ceramic and fiberstone planters over 16 inches in diameter, multi-panel LED grow light arrays, tall trellis systems, and bulk potting mix bundles over 40 pounds. These items may ship separately from the rest of your order, may require a $9.95 to $29.95 oversized handling surcharge shown clearly at checkout before payment, and are limited to standard shipping speed. Oversized deliveries to residential addresses are left at your door like normal parcels; no signature or scheduled appointment is required unless the product page states otherwise. If an oversized item is undeliverable to your address, we will contact you within 2 business days with alternatives or a full refund.

06Address Accuracy

You are responsible for entering a complete and accurate shipping address, including apartment or unit numbers. We print labels exactly as entered at checkout. If a carrier returns a package to us as undeliverable due to an address error, we will contact you and reship at your expense, or refund the merchandise cost minus the original outbound shipping charge. If an order is delivered successfully to the address you provided but you no longer live there, we are unable to recover the package. Please double-check your address on the order confirmation email and contact us immediately if you spot a mistake — we can usually correct an address before the label is printed, as described in section 12.

07Tracking Your Order

Every shipment includes tracking at no extra charge. When your order dispatches, we email you a shipment notification with the carrier name and tracking number, and a second email typically follows from the carrier when the package is out for delivery. Tracking events can take 24 to 48 hours to appear after the label is created, because carriers scan packages at their first sorting facility rather than at pickup. If your tracking number shows no movement for more than 5 business days, contact us and we will open a trace with the carrier on your behalf.

08Delays Outside Our Control

Once a package is in the carrier network, transit is managed by USPS, UPS, or FedEx. Severe weather, natural disasters, regional carrier staffing shortages, and peak-season volume can delay delivery beyond the estimates above. In Wyoming and other mountain states, winter storms are a recurring cause of 1 to 3 day slowdowns between November and March. We are not liable for carrier delays, but we will always help you locate a delayed package, and if an expedited or priority shipment misses its service window due to carrier fault we will request a shipping fee refund from the carrier and pass it back to you when granted.

09Lost, Stolen, or Damaged in Transit

If your order arrives damaged — a cracked ceramic planter, a bent grow light panel, a leaking bag of potting mix — keep all packaging, photograph the damage and the shipping box, and email us within 7 days of delivery. We will send a replacement or issue a refund under our Returns, Refunds and Exchanges Policy; you will not be asked to return a broken fragile item. If tracking shows delivered but you cannot find the package, first check with household members, neighbors, building management, and any parcel locker, and allow 48 hours, since carriers sometimes scan packages as delivered slightly early. If it still has not appeared, contact us within 14 days and we will file a carrier claim and arrange a replacement or refund. Packages officially lost in transit (no delivery scan and no movement for 15 business days for standard, 7 for expedited or priority) are replaced or refunded in full. Functional defects that appear after normal delivery are handled under our Warranty Policy, which provides 12 months of limited coverage on grow lights, irrigation timers, and tools.

10PO Boxes, APO/FPO/DPO, Alaska and Hawaii

We ship to PO Boxes and to APO, FPO, and DPO military addresses via USPS only; standard shipping rates apply, but expedited and priority options are unavailable, and oversized items (large planters, multi-panel grow lights) cannot be sent to these addresses. Military mail typically adds 7 to 21 days of transit beyond our normal estimates. For Alaska and Hawaii, standard shipping is available at $12.95 (free over $100), transit runs 7 to 14 business days, and oversized items may be restricted or carry an additional surcharge quoted at checkout. Customs-style documentation required for military mail is prepared by us at no charge.

11Split Shipments and Partial Deliveries

To get your items to you faster, orders containing multiple products may ship in separate boxes, sometimes on different days or with different carriers — for example, a set of pruning shears may arrive via USPS while a large planter follows via UPS. You will receive a tracking number for each box, and you are only charged one shipping fee per order regardless of how many boxes we use. If part of your order has not arrived within 3 business days of the first box, check each tracking link before contacting us, as the remaining box is usually already in transit.

12Changing or Canceling an Order After Placement

Because we begin processing quickly, there is a short window to modify an order. Email us as soon as possible with your order number and the requested change — a corrected address, a different planter color, an added item, or a cancellation. Changes and cancellations are possible only before the shipping label is printed, which can happen within a few hours of ordering. Once an order has shipped, it cannot be redirected or canceled; you may instead refuse delivery or start a return within the 30-day window under our Returns, Refunds and Exchanges Policy. Refunds for canceled orders are issued to the original payment method per our Payment and Billing Policy, usually within 5 to 10 business days.

13Questions About a Shipment

Our support team can trace packages, correct pre-shipment addresses, file carrier claims, and arrange replacements. Include your order number and tracking number when you write. We answer shipping inquiries within 1 business day, Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. You can also reach us through the Contact Us page or continue browsing the shop while you wait for a reply.