Contact Us

We Are Real People, and We Like Talking Plants

Whether your new ceramic planter arrived with a chip, your LED grow light timer is behaving mysteriously, or you simply cannot decide between two potting mixes for a finicky calathea, the BREEDER MAGIC care team is here for it. We are a small crew based in Casper, Wyoming, and every message is read by a person who actually gardens indoors — no ticket-shuffling bots, no canned brush-offs. Write to us in whatever words come naturally; we will meet you there.

Our support hours are Monday through Friday, 9:00 am to 6:00 pm Mountain Time. Messages sent outside those hours, including weekends and US holidays, are answered in the order received when we are back at our desks. In busy seasons a reply may take a little longer, but our standard is to respond within one business day.

How to Get the Fastest Answer

A few details up front save a whole round of back-and-forth. When you write, it helps enormously to include:

• Your order number for anything order-related. It starts with a number sign followed by digits (for example, #1042) and appears in your confirmation email and in your account's order history. One order number per message keeps things tidy — if you have questions about two orders, two short messages are genuinely faster for everyone.
• The product name exactly as it appears in our shop, plus size or color where relevant.
• Photos, when something is wrong. For damaged planters, wobbly plant supports, or a drip irrigation fitting that will not seat, a quick photo lets us approve a replacement without delay.
• What outcome you are hoping for — replacement, refund, advice, or just reassurance. We will always tell you the options either way.

For returns, please glance at our Returns, Refunds & Exchanges Policy first — many questions are answered there, and it will tell you what your order qualifies for. Shipping timelines live in our Shipping & Delivery Policy, and billing questions in our Payment & Billing Policy.

Wholesale and trade inquiries: we welcome conversations with plant shops, interior designers, and offices greening their spaces. Choose the "Wholesale" topic in the form below and tell us a little about your business, the products you are interested in (our pruning shears and planter lines are frequent requests), and rough quantities. Our wholesale replies can take up to three business days because a human puts together real numbers for you.

Send Us a Message

Before You Write: Quick Links

The answer you need may already be a click away: Terms of Service, Privacy Policy, Cookie Policy, Warranty Policy, Product Safety & Proper Use, Gardening & Plant Growth Disclaimer, Intellectual Property Policy, and our Accessibility Statement. Or head back to the homepage and keep browsing — we will be here when you need us.